FAQs
Rooms FAQs
Are dogs welcome?
You are more than welcome to bring a dog along with you for your overnight stay. We are super dog friendly here at Black Ivy, and dogs are welcome in our restaurant, bar, outdoor terrace as well as the rooms. Please note that dogs must always be kept on a lead when in public spaces and must not be left in the room alone. We have water bowls and beds available upon request
Can I book a room for two adults plus a child?
Yes, our Deluxe Double Rooms and Park View Suites are suitable to have a rollaway bed for a child 12 or younger. There is an additional charge of £30 per night for this. Travel cots can be provided for infants at no additional cost
We are visiting for a special occasion, what can you offer?
We have lots of options to help make your stay even more special. We can organise to have flowers, balloons or bottles of wine/fizz in the room for your arrival. If you would like to find out more about the options we have, please contact our hotel team by emailing stay@blackivyrooms.com
Do you have any accessible rooms?
We have one room that is semi accessible at Black Ivy. Due to the layout of the building, we have one lift that can access some of our rooms but not all rooms. One of the rooms with lift access is also designed with an accessible bathroom including a walk in shower and hand rails. If you have any specific needs for an accessible room, please contact our team and we can offer advice on the best options available.
There are lots of reviews about noise, tell me more?
As well as having 22 bedrooms, Black Ivy is also home to a lively bar, dining area and park view outdoor terrace open and serving drinks until 1am every night of the week. While we can take requests for quieter room options, this can never be guaranteed.
What time is check in and check out?
Check in is from 3pm and check out is at 11am. We can take note of any requests for an early check-in but wouldn’t be able to guarantee this in advance, however you would be welcome to leave any bags with us on the day of arrival.
Eat & Drink FAQs
We are coming to celebrate a birthday, is there anything you can do?
Black Ivy is the perfect place to celebrate your Birthday. Whether you want to celebrate morning, noon or night, we offer a complimentary Birthday dessert as a treat on your special day .. no strings attached! We will note this on your booking and arrange for the dessert to be presented at the end of the meal.
Can we bring our dog along?
You are more than welcome to bring a dog along with you to your reservation. We are super dog friendly here at Black Ivy, and dogs are welcome in our restaurant, bar, outdoor terrace and even the rooms. Please note that dogs must always be kept on a lead. We have water bowls available to use too.
Are children welcome?
Guests under the age of 18 years old are more than welcome in Black Ivy until 10pm in the evening 7 days a week.
Do you offer brunch after 12pm?
Yes, our brunch menu is available from 12pm – 3pm so you can enjoy a late brunch with us 7 days a week
Should I book for Sunday Roast?
Our Sunday Roast is very popular and once it’s gone, it’s gone! We always recommend booking in advance to guarantee availability on the day.
Private Events
What is the minimum number of guests we can book the Clubroom for privately?
Our Clubroom can be booked privately for a minimum of 30 guests for a meal and minimum of 40 guests for a buffet and drinks reception
Can we book the conservatory or outdoor terrace privately?
The only area of Black Ivy that we are able to book for private use would be our Clubroom space, suitable for up to 60 guests socially or up to 45 for a sit-down meal. Sadly, we do not offer any other areas privately.
I need to cancel my booking, is the deposit refundable?
Our deposits are non refundable once the booking has been confirmed. Depending on the circumstances of the cancellation and the notice given, we may be able to look at options to move this to another date and the deposit can be used towards bar spend.
Can children order on the day?
Yes, children are more than welcome to order on the day.
We have a lot of dietary requirements to cater for, can this be accommodated?
Of course, we are always happy to create bespoke menus and packages to ensure all dietary requirements are catered for
Do you have any private spaces available for drinks only?
We don’t have any private spaces for drinks only, however we can certainly book space in our bar area for a more informal event with no buffet or food pre ordered.